Customer Service

 

Shipping Policy

Most purchases are shipped from our warehouse in New Jersey by Federal Express, to arrive within 7 - 10 business days from receipt of your order. For an additional charge of $10.00 per address, we can expedite delivery by Federal Express to most destinations in 2 - 3 business days.

Standard Delivery
FedEx Ground will deliver your package within 7 - 10 business days from receipt of your order. Most of the orders shipped with Standard FedEx Ground option on the East Coast can be expected sooner (within only 2 - 4 business days).

Express Delivery
For an additional $8.00 per address, we will provide Express Delivery by Federal Express to most destinations. (Orders received by 3pm EST Monday through Thursday arrive in two to three business days; orders placed Friday and Saturday arrives on Wednesday or later.)

Overnight Delivery
For an additional $18.00, we will provide Overnight Delivery by Federal Express to most destinations. Please check with customer service on service limitations. (Orders received by 3pm EST Monday through Thursday arrive in two business days; orders placed Friday and Saturday arrives on Tuesday.)

Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes,  etc.) and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

Federal Express has been selected as our premier delivery service. However, some packages may be delivered by an alternative carrier. For more information, please call our order department at (877) 828-6620.

International Orders:
If buying on-line please check if the country you would like to ship your order to is listed on the international homepage at www.oliviersandco.com.

Out of Stock Items:
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. O&CO does not back order.

Shipping Promotions:
Free Shipping promotions do not apply to Alaska and Hawaii.

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Returns Policy

It is O&CO's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.

To return phone or web orders, please contact Customer Service at (877)828-6620 during open hours:
Mon – 8:30am – 7:30pm ET
Tues, Weds. Thurs. – 8:30am – 9:00pm ET
Fri – 8:30am – 7:30pm ET
Sat – 10:00am – 7:00pm ET

Please allow two to four weeks from the day you return your package for your request to be processed.

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Payment Policy

Gift Cards:
Gift Cards are not available for redemption on-line. Gift cards may be redeemed by telephone order (1-877-828-6620) or at any O&CO boutique.

Forms of Payment:
Visa, MasterCard, Discover, and American Express.
We apologize for not accepting Diner's Club.

Sales Tax:
Sales tax is collected on total merchandise orders delivered to: CA, NJ, MA, NY, WA, CO. Some states also require us to collect sales tax on shipping charges.

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Privacy Policy

O&CO supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." By honoring the DMA's "Privacy Promise to American Consumers," we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers' requests not to share their information with other marketers, and (3) honor customers' requests not to receive mail, telephone or other solicitations from O&CO.

From time to time we make portions of our customer mailing lists available to carefully screened companies. This may include your name and postal address, but never your email address or phone number. If you prefer that we do not share your name with other companies, please contact customer service.

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More information

Corporate Gifts:
View our corporate gift pages or call (646) 284-9250 for more information.

Customer Service:
(877) 828-6620
Mon - Fri: 10:00AM - 9:00PM ET
Sat - 10:00AM - 7:00PM ET
Sun - 11:00AM- 6:00PM ET

To Order:
By e-mail
By Phone: (877) 828-6620
By Fax: (973) 921-1735
By mail:
O&CO, Inc.
Mail Orders
10 East 39th Street, #8
New York, NY 10016-0111

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Promotion Codes

Occasionally O&CO.com offers promotions through e-mails, catalogs, and advertisements. Once you sign up for our O&CO.com email newsletter, you will receive e-mail promotions and offers that include special codes for special free shipping or other discounts. To sign up for our e-newsletter please visit our Email Signup page.

** Please note that excessive abuse or misuse of promotions and codes may result in order or item cancellation. In order to allow fair redemption and distribution of promotions to all of our registered clients, O&CO may restrict redemption to one per client.

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