OCO custcare3Customer Care

Have a question? We’re available Monday – Friday, 8 am – 5 pm ET.

Our team of highly trained sales associates consider themselves your concierge.
If we miss you, we’ll get back to you as soon as we possibly can.


ORDERING & TRACKING

TRACKING MY ORDER

O&CO. account holders have the capability to track their orders at any time, simply click here to login to your account and select My Orders. This service will let you know where your order is in the shipping process, as soon as FedEx ships it. Please note that usually orders take at least 1 to 2 business days to leave our warehouse before an order is released to FedEx and able to be tracked.

Additionally, all O&CO. customers will receive an order confirmation email once an order has been received. When the order ships we’ll send a shipping confirmation email that includes the FedEx tracking number for your reference. Please allow up to 24 hours upon receipt of this email for your tracking information to be posted on the carrier’s website.

CANCELLATIONS

Once an order is submitted, we cannot guarantee cancellations or changes due to the promptness of our order processing, however please call 877.828.6620 Monday – Friday from 8 am – 5 pm ET, or email us outside of standard business hours, and we will do our absolute best to help you.

PAYMENT METHODS

We accept the following credit cards and payment methods: Visa, MasterCard, American Express, Discover and PayPal. Credit cards must have a US billing address.

Please note that oliviersandco.com is not currently able to accept credit cards that have a non-US billing address. To place an order by phone, please contact us at 877.828.6620 (or 212.983.0437 if outside the US), during our standard business hours, Monday – Friday 8 am – 5 pm ET.

SALES TAX

Sales tax will be applied to all orders shipped to the following states: New York and New Jersey. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

SECURITY

When you shop at oliviersandco.com, our secure server software uses industry-standard SSL 128-bit encryption technology, which is among the best software available to safeguard online transactions. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including your credit card number, name and address as it travels over the Internet. With this technology, you benefit from more security when using your credit card for shopping at oliviersandco.com, than when using it in many of your daily off-line transactions. Should you prefer, you may also place your order by phone at 877. 828. 6620 (or 212.983.0437 if outside the US), during our standard business hours, Monday – Friday 8 am – 5 pm ET.

HOLIDAYS

Holidays when we are closed:
Oliviers & Co. customer care department and fulfillment center will be closed in recognition of several holidays, please take notice that shipments may be delayed in observance of the following holidays.

2014 Holidays
- May 26 Memorial Day
- July 4 Independence Day
- September 1 Labor Day
- October 13 Columbus Day
- November 27 Thanksgiving
- December 25 Christmas Day
- January 1 New Year’s Day