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FAQ

About Olive Oil

My Account

  • How can I check the status of my order ?

    Once you placed your order, O&Co. gives you the ability to track your order. To do so, simply go to Order history and enter your order number (the number you received by email with your order confirmation receipt). Once you sign-in, this section will let you see where your order is as soon as it is being shipped by FedEx.
  • I forgot my password, how can I find it ?

    If you forgot your password, simply go to the Login page and we will send it to the email you entered when you first registered on our website.
  • How do I modify my personal information ?

    Simply go to My Account and log in. From your My Account Dashboard you have the ability to update your account information. Select the appropriate link to view or edit information.

Order Information

  • Where is my order? Can I track my order?

    Registered users have the ability to track their orders. To do so, simply go to My Account and click on the Order History tab. This section will let you see where your order is as soon as it is shipped by FedEx. Most orders take a minimum of 1 to 2 full business days to leave our warehouse, before being released to FedEx entering the shipping process.
  • How do I return an item?

    It is O&CO’s intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.

    To return phone or web orders, please contact Customer Service at (877) 828-6620 during open hours:
    • Mon - Fri: 10:00AM - 9:00PM ET
    • Sat - 10:00AM - 7:00PM ET
    • Sun - 11:00AM- 6:00PM ET

    Please allow two to four weeks from the day you return your package for your request to be processed. For Canadian customers, please contact customer service at (973) 921-1047.

  • How much will it cost to ship my item?

    METHOD COST ORDER ARRIVAL
    Standard, 48 states
    (FedEx)
    $13.00 7 - 10 Business Days
    Express, 48 states
    (FedEx)
    $20.00 2- 3 Business Days
    Overnight
    (FedEx)
    $30.00 1 - 2 Business Day
    Alaska, Hawaii
    (FedEx, or parcel post)
    $20.00 7 - 10 Business Days
    US Territories
    (Parcel post)
    $20.00 10 to 15 calendar days
  • Is there sales tax?

    We only charge sales tax in the states where our stores are located. This tax is based on the shipping address. You can browse our store locator to double check if we have a store in your state.
  • How do I make changes or cancel my order?

    Please call 1-877-828-6620 (U.S. only) or e-mail us if after hours. We cannot guarantee that cancellations or changes will be possible due to the promptness of our order processing.
  • Can I purchase gift cards online?

    Gift Cards are not available for redemption online. Gift cards may be redeemed in any of our Boutiques or by telephone (1-877-828-6620).
  • How do I order a gift?

    1) View our Gift Boutique for an array of gift selections for women and men in varying price ranges. Some selections are elegantly pre-wrapped and available for immediate shipment. You can also add a personalized note.

    2) Build your own gift by selecting the products you wish to give. We will choose the most appropriate packaging for your items – a gift box or a sachet – and you can also add a personalized note. This option may add one business day to the order processing time.

    Please be aware of the following:
    • Gift Wrap instructions and the space to add your personalized note are on the lower portion of the My Order screen. Be sure to click OK after making your selection - it will appear as a line item in your order.
    • On the Review Your Order page you will have the ability to select the option to hide prices on the recipients invoice.
    • If you need a receipt, please print a copy of your order or the confirmation e-mail we send.
    • If you are ordering individual items to be gift-wrapped, they will be gift–wrapped together as we are not able to wrap items individually or custom gift-wrap.
    • Each separate shipping address requires a separate order.
    • All contents of the order will be sent to the recipient including samples and promotional offers. We are not able to split orders.
    • There is a gift wrapping fee of $5.00 per gift.
  • How do I use a promotion code?

    Scroll Down to the lower portion of the My Shopping Bag page and enter it in the Promotion Code box and click on the arrow. If your code is valid, you will see the code that has been activated.

    Occasionally oliviersandco.com offers promotions through e-mails, catalogs, and advertisements. Once you sign up for our oliviersandco.com email newsletter, you will receive e-mail promotions and offers that include special codes for special free shipping or other discounts. To sign up for our e-newsletter please click on "Email Signup" on the bottom banner of the page.

    ** Please note that excessive abuse or misuse of promotions and codes may result in order or item cancellation. In order to allow fair redemption and distribution of promotions to all of our registered clients, O&CO may restrict redemption to one per client.

    Most promotion codes and offers are for a limited time, cannot be combined with other offers, and are one per customer per order, so be sure to add the one you most want to your order.

    Some Discounts don't require a promotional code. In this case, simply add the promotional item to your cart and be sure you have met the offer requirements.

  • Do you ship internationally?

    We, oliviersandco.com, do not ship internationally. Please check if the country you would like to ship your order to is listed on the international homepage at oliviers-co.com.
  • Do you accept non-US credit cards?

    On our website, we are not able to accept credit cards that have a non-US billing address. Please call our toll-free number ((877) 828-6620 for U.S. customers or (973) 921-1047) to place your order on the phone.
  • What if an item is out of stock? Do you "back order"?

    If an item is out of stock, we'll happily send you an e-mail when it's back in stock. Simply click "Be notified when product is back in stock" on the Product page and supply your e-mail address. We'll notify you when the item becomes available. Or, use the Store Locator to find a store near you (call ahead to confirm that they have your desired product in stock). O&CO does not offer a backorder service.

Security

  • Is it safe to use my credit card on your website ?

    Our website uses SSL, the standard for security on all websites. SSL employs 128-bit encryption to ensure that private information remains private.
  • Is it safe to give you my email address ?

    The customer information that we have in our database is reserved for internal use only, we do not sell this information to anybody, it is kept private. This information is needed in order to get to know you better and find ways of serving you better. You also have the right and the ability to modify this information at anytime by logging on to your account
O&CO is Upfront