It is O&CO's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.
To return phone or web orders, please contact Customer Service at (877) 828-6620 during open hours:
Mon – 8:30am – 7:30pm ET
Tues, Weds. Thurs. – 8:30am – 9:00pm ET
Fri – 8:30am – 7:30pm ET
Sat – 10:00am – 7:00pm ET
Please allow two to four weeks from the day you return your package for your request to be processed.