Customer Care
Have a question?
Our team of highly trained sales associates consider themselves your concierge.
ORDERING & TRACKING
TRACKING MY ORDER
oliviers & co. account holders have the capability to track their orders at any time, simply click here to login to your account and select My Orders. This service will let you know where your order is in the shipping process, as soon as FedEx ships it. Please note that usually orders take at least 1 to 2 business days to leave our warehouse before an order is released to FedEx and able to be tracked. This time may be extended during peak season (November and December) by an additional 3 to 5 business days.
Additionally, all oliviers & co. customers will receive an order confirmation email once an order has been received. When the order ships we’ll send a shipping confirmation email that includes the FedEx tracking number for your reference. Please allow up to 24 hours upon receipt of this email for your tracking information to be posted on the carrier’s website.
CANCELLATIONS
Once an order is submitted, we cannot guarantee cancellations or changes due to the promptness of our order processing, however please send us an email: This email address is being protected from spambots. You need JavaScript enabled to view it., and we will do our absolute best to help you.
PAYMENT METHODS
We accept the following credit cards and payment methods: Visa, MasterCard, American Express, Discover and PayPal. Credit cards must have a US billing address.
Please note that oliviersandco.com is not currently able to accept credit cards that have a non-US billing address. To place an order by phone, please contact us at 917.743.4575, during our standard business hours, Monday – Friday 8 am – 12 am ET.
SALES TAX
Sales tax will be applied to all orders shipped to the following states: New York and Pennsylvania. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.
SECURITY
When you shop at oliviersandco.com, our secure server software uses industry-standard SSL 128-bit encryption technology, which is among the best software available to safeguard online transactions. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including your credit card number, name and address as it travels over the Internet. With this technology, you benefit from more security when using your credit card for shopping at oliviersandco.com, than when using it in many of your daily off-line transactions. Should you prefer, you may also place your order by phone at 917.743.4575, during our standard business hours, Monday – Friday 8 am – 12 am ET.
ORDER HELP
The ordering process may require pop ups to be enabled, please check this in your internet options. Also, please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. For any other problems, please contact our Customer Care team or by phone at 917.743.4575 , Monday – Friday 8 am – 12 am ET or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
HOLIDAYS
Holidays when we are closed:
oliviers & co. customer care department and fulfillment center will be closed in recognition of several holidays, please take notice that shipments may be delayed in observance of the following holidays.
2020 Holidays
- December 24 Christmas Eve
- December 25 Christmas Day
- January 1 New Year’s Day
SERVICES
USING A PROMOTIONAL CODE
From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided in the checkout before clicking the Place Order button. Most of our promo codes and offers are honored for a limited time, cannot be combined with other offers and may restrict redemption to one code per client. The value of the promotion will be applied to your order and will not appear on a line item basis.
Registrants of oliviers & co.’s newsletter will always be the first to know of exclusive offers. For your convenience, you may sign up along the footer of any page located at oliviersandco.com.
OTHER PROMOTIONS
There are some special offers, which don’t require a promotional code. In this case, simply add the promotional item to your basket and be sure you have met the offer requirements. Should you have questions or difficulty placing your order, please contact us at 917.743.4575 during our standard business hours, Monday – Friday 8 am – 5 pm ET.
Promotional shipping offers apply to orders that meet applicable promotion total amounts before taxes and standard shipping/handling rates are applied, and require that orders be shipped to a single address. Promotions do not apply to overnight delivery, 2nd day or Saturday delivery unless specifically denoted.
OLIVIERS & CO. NEWSLETTER SIGN UP
You do not need to open an account to receive emails from oliviersandco.com. When you first arrive to our website or at the bottom of every page of oliviersandco.com there is a field where you can simply provide your email address in order to be added to our mailing list. Sign-up to receive exclusive promotions, be the first to know when our newest products arrive, receive invitations to special events and first notice of our bi-annual sale events. Please see our Privacy Policy for further information re: email program and communications.
Please note that you may unsubscribe from our mailing list at any time by clicking the “Unsubscribe” link found at the bottom of all oliviersandco.com emails.
SHIPPING & DELIVERY
FOR THE UNITED STATES AND US TERRITORIES
We’re seeing tons of early holiday shopping this year, and we’re experiencing higher than normal order volume. Many carriers are also experiencing delay this year. Rest assured we’re working around the clock to process orders as humanely fast as possible. Once your order ships, you will receive a shipping notification email. If you have any questions or concerns, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Orders placed until Sunday 12/6 with Standard Shipping (Fedex SmartPost) will be delivered on time for Christmas. Due to carrier delays, after this date choose Ground or Express to ensure delivery on time for Christmas.
Our shipping and handling charges cover the expenses we incur in processing your order, packing purchased items, shipping carrier charges and related overhead.
• Items are shipped from our warehouse in Pennsylvania.
• Items ordered together may not arrive in the same box.
• If the destination is an apartment or multi-unit building, your order may be delivered inside the entrance of the building, but not to your apartment door.
• Delivery does not include unpacking, assembly or removal of packing materials.
• oliviers & co will contact you by email if the merchandise you have selected is not currently in stock.
• Shipping charges are calculated for each destination in your order.
• We do not offer delivery on national holidays.
$5 STANDARD SHIPPING & DELIVERY
• Items are shipped by USPS on behalf of Fedex SmartPost to arrive within 4-10 business days, during peak season (November and December), this delay may be up to 14 business days due to carrier delays. oliviers & co will not be responsible for shipping delay for orders shipped through Fedex SmartPost.
• Flat Rate offer applies to destinations within the continental US. Offer not valid for shipping to Canada or International Destinations.
• Shipping charges are added for each destination in your order.
GROUND DELIVERY
• For Commercial destinations or faster transit times we recommend Ground Delivery.
• Items are shipped by FedEx Ground and/or Home Delivery to arrive within 3-7 business days for most destinations.
• At this time we do not offer Saturday or delivery on national holidays via FedEx.
EXPRESS DELIVERY
• We offer express delivery by FedEx to most destinations.
• Express orders received by 3 pm ET Monday through Thursday will arrive in 2 - 3 business days. Orders placed after 3 pm ET on Thursday through Sunday will be shipped on Monday and will arrive in 2 – 3 business days from the date of shipment from our warehouse.
• At this time we do not offer Saturday or delivery on national holidays via FedEx.
OVERNIGHT DELIVERY
• We offer overnight delivery by FedEx to most destinations.
• Orders received by 3 pm ET Monday through Thursday arrive within 1 - 2 business days. Orders placed after 3 pm ET on Thursday through Sunday will be shipped on Monday, and will arrive within 1 – 2 business days from the date of shipment from our warehouse.
INTERNATIONAL SHIPPING
If you currently reside and are looking to ship internationally, please visit one of our international sites for a country that ships directly to you:
France
Brazil
Denmark
Greece
Norway
Slovenia
Sweden
Taiwan
Should you want to send a gift internationally, please contact us and we’ll do our best to assist you through our international division.
SHIPPING PROMOTIONS
Offers apply to standard shipping only for all orders placed on oliviersandco.com that meet applicable promotion total amounts before taxes and after discounts. Valid for shipments bound to a single destination only within the United States. Gift cards, taxes and prior purchases do not qualify toward the minimum purchase requirement, and offer cannot be applied to such items. Express shipping, overnight shipping, and international surcharges still apply unless specifically denoted. No adjustments to prior purchases.
MY ACCOUNT
HOW DO I USE THE OLIVIERS & CO. WELCOME OFFER?
Each new customer can benefit from a 15% discount. To do so, you have to create a customer account and to place your first order being logged on your new oliviers & co customer account.
Enter the promotional code WELCOME15 in the space provided within the oliviers & co. checkout page, prior to clicking the Place Order button. 15% off will be applied to your order.
OLIVIERS & CO. ACCOUNT BENEFITS
An account offers you a safe, easy and convenient way to order. It also serves as a way to track your order and receive emails about your order. With an oliviers & co. account you can:
• Save your shipping and billing information for a faster and easier checkout process
• Check your order status
• Review your order history online
• Save frequently used addresses for easy and convenient gift giving
• Receive My oliviers & co. loyalty rewards
CREATING AN ONLINE ACCOUNT
Opening an account on oliviersandco.com is easy. Simply click here and follow the instructions. You need to provide us only with your name and email address to open an account on oliviersandco.com. If you choose, you may store other information for your shopping convenience. Any information you provide is kept secure and will never be sold to outside parties. Please see our Privacy & Terms for further detail.
RETRIEVING MY PASSWORD
To retrieve your account password, please click here and click the Forgot Password link. Please enter the email address you used to sign into your account and we’ll send you an email with a link to re-set your password. Simply click the link provided in the email and follow the instructions to create a new password.
EDITING MY PROFILE
Simply click here to login to your account, and from your My Info page you have the ability to update your account information. Select the appropriate link to view and edit information.
GIFTS
GIFT SERVICES
We strive to be your 1-stop boutique destination for all your gift giving. From complimentary free shipping for orders over $150 to our signature gift packaging, we hope to make your shopping and gift giving seamless and stress-free.
COMPLIMENTARY GIFT MESSAGE & RECEIPT
In the Checkout, you will have the option to send a complimentary personal gift message, and to select Gift Wrapping. All gifted items will automatically receive a discreet gift receipt (which excludes prices on the packing slip receipt) at no charge.
GIFT PACKAGING
Using our signature oliviers & co. packaging we’ll make your gifts pop for an additional $5 per order. Any gift-wrapped order may also include a personalized message and gift receipt. Simply select the Gift Wrapping option during checkout and we’ll take care of the rest. We reserve the right to limit the number of gift box requests per order or per customer. Please note, sending items to separate ship-to addresses will require a separate order for each item.
RETURNS & EXCHANGES
OUR RETURN POLICY
We take great pride in the quality and craftsmanship of our products, If you are not completely satisfied with your purchase within the following stipulations, please return the item for an exchange or refund of the merchandise value.
Start a Return Online
- Given the expiration dates of most of our products, unopened merchandise can be returned for a full refund or exchanged within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase.
- An original or gift receipt is required for all returns.
- oliviersandco.com returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value at time of purchase to be redeemed exclusively on oliviersandco.com. Unfortunately, at the present time, we’re unable to offer a store credit for purchases originally made on oliviersandco.com.
- Upon receipt of returned goods, oliviers & co. reserves the right to deny refund if the merchandise does not meet return policy requirements.
- Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
- We do not accept returns on sale items.
For assistance please contact Customer Care or 917.743.4575 , Monday – Friday, 8 am - 5 pm ET and we will gladly assist you with the item you’d like to return. Please note that upon receipt at our warehouse, returns may take up to 2 calendar weeks to process. Alternately you can Start a Return Online
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund. To arrange to replace your product, please contact Customer Care or 917.743.4575 , Monday – Friday, 8 am - 5 pm.
OLIVIERS & CO. BOUTIQUES PURCHASES
Unfortunately at this time, items purchased on oliviersandco.com, cannot be returned to oliviers & co.’s US boutiques, and are redeemable for a refund or store credit in accordance with the oliviers & co. return policy exclusively on oliviersandco.com. Inversely, items purchased at any oliviers & co. USA boutique cannot be returned to oliviersandco.com, but should be returned directly to the respective oliviers & co. boutique.
OLIVIERS & CO. ITEMS PURCHASED AT OTHER RETAILERS
Items purchased at department stores, boutiques or any other store selling oliviers & co. merchandise cannot be returned to oliviersandco.com or to our oliviers & co. boutiques.
FAQ’S
ORDERING & TRACKING
How can I check the status of my order?
Registered users have the ability to track their orders. To do so, simply click here to login to your account and click on My Orders. This section will let you see where your order is as soon as FedEx ships it. Most orders take a minimum of 1 to 2 full business days to leave our warehouse, before being released to FedEx entering the shipping process. Additionally, all oliviers & co. customers will receive an order confirmation email once an order has been received. When the order ships we’ll send a shipping confirmation email that includes the FedEx tracking number for your reference.
Which forms of payment does oliviers & co. accept and are non-US credit cards accepted?
We accept the following credit cards and payment methods: Visa, MasterCard, American Express, Discover and PayPal. Credit cards must have a US billing address. Please note that oliviersandco.com is not currently able to accept credit cards that have a non-US billing address. To place an order by phone, please contact us at 917.743.4575, during our standard business hours, Monday – Friday 8 am – 5 pm ET.
How do I make changes or cancel my order?
Once an order is submitted, we cannot guarantee cancellations or changes due to the promptness of our order processing, however please call 917.743.4575 Monday – Friday from 8 am – 5 pm ET, or email us outside of standard business hours, and we will do our absolute best to help you.
Does oliviers & co. charge sales tax?
Sales tax will be applied to all orders shipped to the following states: New York and New Jersey. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.
Is it safe to use my credit card on your website?
When you shop at oliviersandco.com, our secure server software uses industry-standard SSL 128-bit encryption technology, which is among the best software available to safeguard online transactions. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including your credit card number, name and address as it travels over the Internet. With this technology, you benefit from more security when using your credit card for shopping at oliviersandco.com, than when using it in many of your daily off-line transactions. Should you prefer, you may also place your order by phone at 917.743.4575, during our standard business hours (8 am – 5 pm ET).
Is it safe to give you my email address?
We take the utmost care with our customer’s email address, for further detail, please see our Privacy Policy. An email address is required in order to place an order on oliviersandco.com and necessary for us to send you an order confirmation receipt. Should you choose to opt in to the oliviers & co. newsletter, you’ll be able to easily unsubscribe at any time, by clicking the “Unsubscribe” link found at the bottom of all oliviersandco.com emails.
Does oliviers & co. take telephone orders?
Yes, to place an order by phone, please contact us at 917.743.4575, during our standard business hours, Monday – Friday 8 am – 5 pm ET.
I am having a problem completing my order
The ordering process may require pop ups to be enabled, please check this in your internet options. Also, please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. For any other problems, please contact our Customer Care team or by phone at 917.743.4575 , Monday – Friday 8 am – 5 pm ET or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
SERVICES
How do I use a promotional code?
Enter the promotional code in the space provided within the oliviers & co. checkout page, prior to clicking the Place Order button. The value of the promotion will be applied to your order and will not appear on a line item basis.
How do I receive web promotions or special offers?
Registrants of oliviers & co.’s newsletter will always be the first to know of exclusive offers. For your convenience, you may sign up along the footer of any page located at oliviersandco.com. To register for our newsletter, when you first arrive to our website or at the bottom of every page of oliviersandco.com there is a field where you can simply provide your email address and zip code in order to be added to our mailing list. Please see our Privacy Policy for further information re: email program and communications. Please note that you may unsubscribe from our mailing list at any time by clicking the “Unsubscribe” link found at the bottom of all oliviersandco.com emails.
SHIPPING & DELIVERY
How much will it cost to ship my item?
Our shipping and handling charges cover the expenses we incur in processing your order, packing the purchased items, shipping carrier charges and related overhead. Please visit our shipping section for further details.
Does oliviers & co. ship internationally?
Unfortunately, oliviersandco.com does not ship outside the United States, Puerto Rico and Canada at this time. oliviers & co. also has more than 85 boutiques worldwide, and and 7 international eCommerce websites accessible from the global footer of oliviers & co.’s french website.
MY ACCOUNT
Do I need an oliviers & co. account to make a purchase?
No, you may checkout without creating an oliviers & co. account. We recommend oliviers & co. accounts for expediting the order process, which allows for the pre-population of address and billing information for future shopping experiences on oliviersandco.com. However, in order to redeem MY oliviers & co. points within the shopping cart, you will need to log into your oliviersandco.com account.
How can I retrieve my oliviers & co. account password?
To retrieve your account password, please click here and click the Forgot Password link. Please enter the email address you used to sign into your account and we’ll send you an email with a link to re-set your password. Simply click the link provided in the email and follow the instructions to create a new password.
How do I modify my personal information?
Simply click here to login to your account. From your My Account My Info page you have the ability to update your account information. Select the appropriate link to view and edit information.
MY OLIVIERS & CO.
What is My oliviers & co.?
MY oliviers & co. is our way of saying ‘thank you’ to oliviers & co.’s loyal customers. Customers can enroll in our ‘MY oliviers & co.’ rewards and loyalty program at oliviersandco.com, or in person at an oliviers & co. Boutique. Once you have enrolled in My oliviers & co., in order to verify, earn and redeem points online at oliviersandco.com, you will also need to create an account with a user name and password.
How does the My oliviers & co. point system work?
When you have enrolled in My oliviers & co. either online or in an oliviers & co. Boutique, you are eligible to accrue points with each purchase made.* Once you reach the threshold of 150 points accrued, you’re able to begin redeeming or you can choose to continue to accrue points. Within the oliviersandco.com Shopping Basket, when logged in, you’ll automatically earn points with each purchase, while being able to redeem those rewards once you meet the 150 point threshold and in increments of 150 points**.
Please note that there is a maximum cap of 900 points to be redeemed in a single order.
*Loyalty points cannot be accrued on gift cards.
**Loyalty points cannot be redeemed towards sale items, gift cards or combined with any other offer. You cannot use a coupon code and use points towards your purchase at the same time.
How do I know what my points balance is?
When logged into your Account at oliviersandco.com, you are able to see your points throughout your shopping experience in the top navigation beside MY oliviers & co., when clicking on ‘the number of points’, you may click on this link which will bring you to your MY oliviers & co. page within your account.
GIFTS
How do I order a gift?
Ordering a gift on oliviersandco.com is as easy as placing an order for yourself. Shop our curated Gift selection for our top gift recommendations or you may also build your own gift by adding items to your basket. Using our signature oliviers & co. packaging we’ll make your gifts pop for an additional $5 per order. Any gift-wrapped order may also include a personalized message and gift receipt. Simply select the Gift Wrapping option during checkout and we’ll take care of the rest!
What does Gift Wrapping include?
When you select Gift Wrapping during Checkout, in addition to oliviers & co.’s signature packaging you’ll have the option to include a personalized message with your gift, and the recipient will automatically receive a discreet gift receipt (which excludes prices on the packing slip receipt) at no charge.
Can I purchase gift cards online?
Unfortunately, oliviers & co. Gift Cards are not available for purchase or redemption online. Gift cards may be purchased and redeemed in any of our boutiques or by telephone (917.743.4575 ).
RETURNS & EXCHANGES
How do I return an item?
For assistance please contact Customer Care or 917.743.4575 , Monday – Friday, 8 am - 5 pm ET and we will gladly assist you with the item you’d like to return. Please note that upon receipt at our warehouse, returns may take up to 2 calendar weeks to process. Please see our Return Policy for further detail.
How can I exchange a gift I received?
Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value at time of purchase from either oliviersandco.com or the oliviers & co. boutique where it was purchased.
Can I return purchases made on oliviersandco.com to an oliviers & co. boutique, located in the United States?
Unfortunately, at the present time, we’re unable to offer a store credit for purchases originally made on oliviersandco.com. Please visit our Returns section for complete details pertaining to the return of oliviers & co. items.
Where are oliviers & co. boutiques located?
Please visit our Boutiques section for details pertaining to all oliviers & co. Boutiques in the United States, as well as other domestic retailers who carry oliviers & co. product. For oliviers & co.’s international Boutique locator please visit our French site’s Store Locator, where you’ll be able to locate any of oliviers & co.’s Boutiques.
WHOLESALE
